Online
We accept debit/ credit cards for orders up to the value of £10,000 that have Mastercard SecureCode / Verified by Visa set up. If customers do not have this facility, they will be re-directed to their bank on the first payment transaction. This is an extra security feature which is necessary due to the nature of the business.
Orders paid for by debit cards will only be dispatched to the registered billing address of the card. The order will only be accepted if the cardholder name matches the name on the order form. We may ask for additional confirmation, in the form of photographic identification, in order to prove customers identity and registered address.
Bank Transfer
You must initiate a Bank Transfer by the end of the next working day. Please ensure the full name or order number is used as a reference for when instructing payment. Any payments not received within 24 hours of order being placed may be cancelled/refunded/re-dealt and subject to an administration fee as per our Terms.
We will allow up to 3 working days for international payments. Please note that international payments will be subject to an admin fee of £10.
We will allow 24 hours for any bank transfer payments to clear.
There are no charges for bank transfers if the remitting bank is a part of the faster payments scheme.
Cheque
Unfortunately, we have made a choice not to accept payment by Cheque.
Cash
Unfortunately, we have made a choice not to accept payment by Cash.
Identification Information
Identification is required for all of the following:
- Purchase orders of over and including £5,000
- Multiple orders with a total of £10,000 or more in a 12 month rolling period
- International debit card orders.
In some circumstances, ID may be requested on orders below £5000.
Acceptable Forms of ID
We will require two of the following forms of identification:
A passport and a photo driving license OR one of these in addition to a recent utility bill with current name and address, dated within the last three months.
One from each list may be required.
| Identification | Validation of address |
|---|---|
| Current signed passport | Utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months |
| Original birth certificate | Local authority council tax bill for the current council tax year |
| EEA member state identity card | Current UK driving license (if not used to evi-dence identification) |
| Current UK or EEA photocard driving license | Bank, Building Society or Credit Union statement dated within the last three months |
| Full UK driving license (old-style) | Original mortgage statement from a recognised lender issued for the last full year |
| Original notification letter from Benefits Agency | Solicitors letter within the last three months con-firming recent house purchase or land registry confirmation of address |
| Firearms or shotgun certificate | Council or housing association rent card Tenancy agreement for the current year |
| Residence permit issued by the Home Office to EEA nationals | Original notification letter from Benefits Agency (if not used to evidence identification) |
| National identity card bearing a photograph of the applicant | HMRC self-assessment letters Tax demands dated within the current financial year |
| Electoral Register entry | |
| NHS Medical card Letter of confirmation from GP’s practice con-firming registration with the surgery |
Data Protection
We may require to keep a copy of customer’s identification for 5 years from the last transaction if re-quested in line with HMRC Money Laundering regulations and 6 years if requested in line with HMRC Investment Gold Notice (701/21).
Copies are usually kept for the following transactions;
- Gold Bullion for Collection
- Orders over £5,000
- Orders over £10,000 in a rolling 12 month period
For more information, please read our Privacy Policy.
